Returns

What we always put right

• The wrong product or the wrong quantity arrived.
• An item is damaged, or its assay packaging was opened or broken in transit.
• The package shows any sign of tampering.

Tell us within 3 days of delivery and we'll replace the item or refund it in full, including return shipping, which we arrange and insure.

Why change-of-mind returns aren't possible

Your price was locked to the market at the moment you ordered, and we bought metal against it. Taking it back days later at a different price would mean selling at a loss on every order that moved the wrong way. This is standard across the industry.

If a package doesn't arrive

Every order is insured door to door and needs a signature. If tracking stalls or the carrier records a delivery you didn't receive, tell us within 3 days of the recorded delivery date. We file the insurance claim, not you, and we replace or refund once the carrier completes its check, which usually takes 7 to 14 days.

Unpaid and cancelled orders

If you don't pay by the deadline, we cancel the order and any market loss is owed under our terms. Card orders that aren't completed are released automatically after 30 minutes, and nothing is charged.

How to start

Email hello@paper2bullion.com with your order number and, for damage, photos of the packaging and the item. Don't send anything back before we reply: shipments we haven't arranged aren't insured.