Contact us
A person answers. We don't use a call centre.
How to reach us
- Email hello@paper2bullion.com
- Live chat, bottom right of any page, during opening hours
Hours and how fast we reply
- Phone and chat: weekdays 9am–5pm ET, excluding US market holidays.
- Email: answered within one business day, and usually the same day.
- Anything about a payment deadline: answered before that deadline, whenever you send it.
Lost your order email?
Find your order and we'll email the link again to the address on the order.
Large orders
Online orders are capped at $50,000. For more than that, email or call for a desk quote and we'll lock a price with you directly.
One thing we can't do
We don't quote prices over chat or email off the cuff. Prices move all day, and the only binding price is the one you lock at checkout or the one we put in writing in a desk quote.